IntelliSolve Data Security and Privacy Policy

Introduction

At Kuare ICT Solutions, we are committed to the security of your data and the protection of your privacy rights. Our Data Security and Privacy Policy outlines the measures we take to safeguard your information and the ways in which we use, collect, and share your data with respect to IntelliSolve, our advanced ERP solution.

Data Collection and Use

• Information We Collect: We collect information necessary to provide and improve IntelliSolve services, including but not limited to, user names, company details and contact information.
• Purpose of Collection: Data collected is used for account setup, service improvement, support and communicating updates or offers.
• User Consent: By using IntelliSolve, users consent to the collection and use of their data as detailed in this policy.

Data Protection Measures

• Encryption: All data within IntelliSolve is encrypted both at rest and in transit to prevent unauthorized access.
• Access Controls: We implement role-based access controls and multi-factor authentication to ensure only authorized personnel can access sensitive information.
• Data Retention: Data is retained only for as long as necessary to provide the services requested and is securely deleted when no longer needed.

User Rights and Privacy

• Access and Correction: Users have the right to access their personal information and correct any inaccuracies.
• Data Portability: Users can request a copy of their data in a machine-readable format.
• Withdrawal of Consent: Users can withdraw consent for data processing at any time, subject to legal or contractual restrictions.

Sharing and Disclosure

• Third-Party Sharing: We do not sell user data. Data may be shared with third-party services only when necessary for the provision of IntelliSolve services and with user consent.
• Legal Compliance: We may disclose information when required to do so by law or in order to defend our rights and safety as well as the rights and safety of others.

Security Breach Procedures

• Incident Response: In the event of a data breach, we have protocols to promptly assess and respond to the situation to mitigate harm.
• Notification: Affected users will be notified in accordance with legal requirements, including details of the breach and steps taken to address it.

Compliance and Cooperation

• Regulatory Compliance: Our practices are designed to comply with applicable data protection laws, including GDPR and CCPA.
• Data Protection Officer: We have appointed a Data Protection Officer to oversee compliance and address any questions or concerns about data privacy and security.

Changes to This Policy

• Updates: This policy may be updated periodically to reflect changes in our practices or legal requirements. Users will be notified of significant changes.

Contact Information

For questions or concerns regarding this Data Security and Privacy Policy, please contact our Data Protection Officer at our client portal in Support section.